Dental Patient Experience Coordinator

Riccobene Associates Family Dentistry; Leland (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k)

Job summary

Riccobene Associates Family Dentistry is seeking a Patient Coordinator to greet patients, manage the front desk, and secure appointments. You will verify insurance, discuss costs, and present treatment plans with confidence to help patients proceed with needed care.

The role is in-person, requiring reliability, strong communication, and a positive, professional demeanor within a busy dental practice. Denticon experience is a plus.

Qualifications

• 1–2+ years of dental front office experience required.
• Experience verifying dental insurance and explaining benefits to patients.
• Experience presenting treatment plans and collecting patient payments.
• Experience scheduling and confirming appointments and managing a provider schedule.
• Knowledge of dental terminology and procedure codes.
• Denticon experience is a plus.
• Strong phone, computer, and typing skills.
• Bilingual English/Spanish is a plus.

Responsibilities

• Greet patients and manage check-in/check-out accurately and efficiently.
• Answer phones and convert new patient calls into appointments.
• Build and protect the schedule, including recalls and cancellations.
• Confirm upcoming appointments by phone and text to reduce no-shows.
• Explain coverage and treatment fees; discuss payment or financing options to gain approval.
• Collect copays and balances at the time of service.
• Maintain accurate patient records and notes.
• Coordinate with clinical team to ensure smooth handoffs and privacy compliance (HIPAA).

Skills

Reliability

Presence

Teamwork

Cost discussion

Attention to detail

Professional presentation

Tools

Denticon

Job description

Riccobene Associates Family Dentistry is seeking a Patient Coordinator to greet patients, manage the front desk, and secure appointments. You will verify insurance, discuss costs, and present treatment plans with confidence to help patients proceed with needed care.

The role is in-person, requiring reliability, strong communication, and a positive, professional demeanor within a busy dental practice. Denticon experience is a plus.