Patient Experience & Scheduling Specialist

Peak Performance Physical Therapy; Michigan; On-site; USD 22,000 - 26,000; Full time

Job summary

Peak Performance Physical Therapy is seeking a Patient Care Coordinator to oversee front desk operations and support clinic production, patient experience, and business performance. You will ensure patients arrive on time, optimize schedules, and collect accurate billing and demographic information while educating patients on services and care options.

The role requires strong communication, organizational skills, and a customer-service mindset in a professional clinic setting, with

Qualifications

• High School Diploma or equivalent required.
• Customer service experience in a patient-facing or healthcare environment.
• Strong administrative skills including scheduling, coordination, and record-keeping.
• Excellent verbal and written communication skills.

Responsibilities

• Ensure smooth and professional internal and external communication across the clinic.
• Manage patient scheduling efficiently to support maximum provider productivity.
• Confirm and maintain patient appointments to reduce no-shows and cancellations.
• Obtain complete and accurate billing, insurance, and demographic information prior to services being rendered.
• Collect front desk payments accurately and in a timely manner.

Skills

Customer service

Scheduling

Communication

HIPAA compliance

Education

High School Diploma

Associate’s or Bachelor’s Degree preferred

Tools

Healthcare scheduling software

Electronic health records (EHR) system

Job description

Peak Performance Physical Therapy is seeking a Patient Care Coordinator to oversee front desk operations and support clinic production, patient experience, and business performance. You will ensure patients arrive on time, optimize schedules, and collect accurate billing and demographic information while educating patients on services and care options.

The role requires strong communication, organizational skills, and a customer-service mindset in a professional clinic setting, with