Patient Experience Coordinator — Scheduling & Front Desk

Professional Physical Therapy; Boston (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Monthly performance bonus

Medical, dental, vision insurance

STD/LTD

Hospitalization insurance

Accident insurance

Life insurance

401k with employer match

Employee assistance program

Employee discounts

Employee referral program

Paid time off (PTO)

Job summary

Professional Physical Therapy in Boston, MA is seeking a Patient Care Coordinator to be the first point of contact for patients and ensure a smooth patient experience. You will collect copays, manage scheduling, and support front desk operations in a fast-paced clinical environment.

The role requires strong interpersonal skills, attention to detail, and proficiency with computer systems. Healthcare setting experience is preferred, and a collaborative, service-oriented mindset is essential.

Qualifications

• High school diploma or equivalent.
• Prior experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficient in computer skills and ability to learn new software systems.

Responsibilities

• Greet and check in patients, ensuring accurate and complete patient information.
• Collect copays and patient balances as needed.
• Manage appointment scheduling.
• Answer phone calls and respond to patient inquiries or direct them to the appropriate department or healthcare professional.
• Collect and update patient information.
• Assist with administrative tasks such data entry and maintaining patient records.

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Computer literacy

Customer service

Education

High school diploma or equivalent

Job description

Professional Physical Therapy in Boston, MA is seeking a Patient Care Coordinator to be the first point of contact for patients and ensure a smooth patient experience. You will collect copays, manage scheduling, and support front desk operations in a fast-paced clinical environment.

The role requires strong interpersonal skills, attention to detail, and proficiency with computer systems. Healthcare setting experience is preferred, and a collaborative, service-oriented mindset is essential.