Patient Experience & Scheduling Specialist

Ivy Health; Lynchburg (VA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Full benefits package beginning within

Generous PTO

Paid holidays

Bonus incentive opportunities

Job summary

Ivy Health in Lynchburg, VA is seeking a Patient Coordinator to join our clinic team. The role focuses on welcoming patients, scheduling, and handling front-desk duties while delivering world-class customer service.

You will verify insurance, obtain authorizations, collect payments and support clinicians to maintain smooth daily operations. Ideal candidates have 2+ years of healthcare administration, proficiency with Microsoft Office, and a proactive, patient-centered attitude.

Qualifications

• 2+ years of administrative experience in a healthcare setting preferred.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office applications and front-desk duties.

Responsibilities

• Greet and check-in patients at the front desk.
• Schedule appointments and manage calendar efficiently.
• Answer incoming phone calls and respond to inquiries.
• Verify insurance coverage and obtain necessary authorizations.
• Collect payments and process patient transactions.
• Register new patients and update records.
• Assist clinicians and staff to maintain clinic efficiency.
• Support daily operations to ensure optimal performance.

Skills

Administrative experience

Time management

Multi-tasking

Customer service orientation

Self-motivated

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Scheduling software

Job description

Ivy Health in Lynchburg, VA is seeking a Patient Coordinator to join our clinic team. The role focuses on welcoming patients, scheduling, and handling front-desk duties while delivering world-class customer service.

You will verify insurance, obtain authorizations, collect payments and support clinicians to maintain smooth daily operations. Ideal candidates have 2+ years of healthcare administration, proficiency with Microsoft Office, and a proactive, patient-centered attitude.