Patient Experience & Scheduling Specialist

Ivy Rehab Network; Lower Merion Township (Montgomery County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pet insurance

Paid parental leave

Disability insurance

EAP and discounts

Complimentary therapy

401(k) with match

Paid time off

CEU days

CEU reimbursement

Job summary

Ivy Health is seeking a Patient Coordinator in Villanova, PA to be the welcoming first point of contact and support front-office operations. You will help with patient registration, scheduling, and maintaining accurate records to ensure a smooth clinic workflow.

Ideal candidates bring 2+ years of healthcare administrative experience, proficiency with Microsoft Office (Excel, Word, Outlook), strong time management, and a customer‑service mindset focused on outstanding patient care and teamwork.

Qualifications

• 2+ years of administrative experience in a healthcare setting preferred.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Excellent time management and ability to multi‑task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.

Responsibilities

• Serve as the first point of contact for patients and families.
• Support front office tasks: patient registration and scheduling.
• Maintain accurate patient records and appointment management.
• Coordinate clinic workflows with the clinical team for seamless care.
• Provide excellent customer service to patients and families.

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Ivy Health is seeking a Patient Coordinator in Villanova, PA to be the welcoming first point of contact and support front-office operations. You will help with patient registration, scheduling, and maintaining accurate records to ensure a smooth clinic workflow.

Ideal candidates bring 2+ years of healthcare administrative experience, proficiency with Microsoft Office (Excel, Word, Outlook), strong time management, and a customer‑service mindset focused on outstanding patient care and teamwork.