Patient Experience & Scheduling Specialist

AEG Vision; Littleton (NH); Presencial; USD 42.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Descripción de la vacante

AEG Vision is seeking a Patient Care Coordinator to support front desk operations, patient flow, and coordination across the care team. You will help optimize schedules, confirm appointments, and ensure a high-quality patient experience from entry to exit.

You will verify insurance, enter demographics in EMR, collect co-pays, run reports, and collaborate with clinical and optical teams. The role requires strong organization, clear communication, and a patient-centered approach in an on-site,

Formación

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Responsabilidades

• Greet patients, customers, and vendors; primary contact for patient interactions.
• Answer calls, inquiries, and manage email/digital communications.
• Schedule patient appointments and optimize provider schedules; manage cancellations/reschedules.
• Execute appointment confirmations/reminders to reduce no-shows.
• Verify insurance eligibility and demographics; enter data in EMR.
• Communicate coverage and patient financial responsibility clearly.
• Prepare patient charts and documentation before visits.
• Enter and collect charges, co-pays, and payments in EMR; allocate balances.
• Run reports and ensure charges are billed and up to date.
• Monitor daily patient flow and adjust schedules as needed.
• Communicate wait times and next steps to patients.
• Coordinate with clinical/optical teams for smooth transitions.
• Support recall and follow-up for retention and annual/medically necessary visits.
• Maintain a clean, organized front office.
• Perform other duties as assigned by Practice Manager/Optometrist.

Conocimientos

Organizational skills

Communication skills

Interpersonal skills

Multitasking

Attention to detail

Team collaboration

Educación

High school diploma or equivalent

Herramientas

EMR system

Practice management software

Descripción del empleo

AEG Vision is seeking a Patient Care Coordinator to support front desk operations, patient flow, and coordination across the care team. You will help optimize schedules, confirm appointments, and ensure a high-quality patient experience from entry to exit.

You will verify insurance, enter demographics in EMR, collect co-pays, run reports, and collaborate with clinical and optical teams. The role requires strong organization, clear communication, and a patient-centered approach in an on-site,