Patient Experience Coordinator - Front Desk & Care Team

AEG Vision; Easton (Northampton County); Presencial; USD 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k with Match

Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Descripción de la vacante

AEG Vision is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and care team coordination on-site. You will handle scheduling, confirmations, insurance verification, and patient communications to ensure efficient, high-quality experiences.

The role emphasizes proactive scheduling, accurate data entry in EMR, and collaboration with clinical and optical teams to support seamless visits.

Formación

• High school diploma or equivalent.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication with patient-centered service.
• Ability to maintain patient and practice confidentiality.
• Experience with EMR or practice management systems is preferred.

Responsabilidades

• Greet patients, customers, and vendors; serve as primary contact for patient interactions.
• Answer calls, respond to inquiries, manage emails professionally.
• Schedule appointments and optimize provider schedules; handle cancellations and reminders.
• Verify insurance eligibility and patient demographics; enter data into EMR accurately.
• Prepare patient charts and documentation for visits.
• Collect charges, co-pays, and payments; support claim submission.
• Run reports to ensure charges are billed and up to date.
• Communicate wait times and next steps to patients.
• Support patient retention through recalls and follow-up.

Conocimientos

Communication

Organization

Customer service

Multitasking

Confidentiality

Educación

High school diploma or equivalent

Herramientas

EMR

Descripción del empleo

AEG Vision is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and care team coordination on-site. You will handle scheduling, confirmations, insurance verification, and patient communications to ensure efficient, high-quality experiences.

The role emphasizes proactive scheduling, accurate data entry in EMR, and collaboration with clinical and optical teams to support seamless visits.