Patient Experience & Scheduling Specialist

ccpcareers; Latham (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Latham Medical Group is seeking a full-time Patient Support Specialist to join our team in New York. The role is 40 hours per week with standard weekday hours, including options for start times. You will greet patients, verify information, schedule appointments, and assist with check-in/out while maintaining accurate EMR documentation.

The position emphasizes excellent customer service, strong communication, and confidentiality, with potential for growth in a busy medical practice setting.

Qualifications

• Excellent customer service and communication skills.
• Able to multitask in a fast-paced environment.
• Maintain strictest confidentiality and discretion.
• Strong computer skills; willingness to learn new systems.

Responsibilities

• Greet and assist patients in a friendly, professional manner.
• Answer incoming calls and assist with scheduling appointments.
• Verify patient information and insurance details.
• Manage patient check-in and check-out process.
• Respond to patient questions and direct concerns appropriately.
• Maintain accurate documentation in the electronic medical record.
• Support providers and team members to ensure efficient office operations.

Skills

Customer service

Multitasking

Attention to detail

Computer skills

Confidentiality

Education

High school diploma or equivalent

Job description

Latham Medical Group is seeking a full-time Patient Support Specialist to join our team in New York. The role is 40 hours per week with standard weekday hours, including options for start times. You will greet patients, verify information, schedule appointments, and assist with check-in/out while maintaining accurate EMR documentation.

The position emphasizes excellent customer service, strong communication, and confidentiality, with potential for growth in a busy medical practice setting.