Patient Support Representative

ccpcareers; Town of Colonie (NY); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays

Paid Time Off

Retirement Plan

Business Casual Environment

Job summary

ImageCare Latham is hiring a full-time Patient Support Representative. The role primarily handles high-volume phone calls and schedules patient appointments in a structured office.

Key responsibilities include answering phones, returning calls, scheduling, and updating patient records in a timely, accurate manner. A year of experience and strong computer skills are preferred in a professional, caring environment.

Qualifications

• High school graduate or equivalent; additional education desirable.
• Minimum of one year work experience.
• Strong computer skills.
• Knowledge of medical terminology and office procedures preferred.
• Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers, and external customers.
• Ability to communicate clearly and concisely.

Responsibilities

• Answer multi-line phone system, forwarding calls or handling calls for appointments.
• Remove messages and return calls to patients as needed.
• Cancel and reschedule patients when necessary.
• Schedule appointments for patients following office protocols.
• Document verbal conversations and information into patient records accurately.
• Transfer/retrieve office phones to/from answering service.
• Answer overflow of phone calls and direct appropriately.
• Process incoming telephone calls/messages based on office policy.

Education

High school graduate or equivalent

Job description

Our ImageCare Latham office is hiring a full-time Patient Support Representative to join their team! The hours are Monday - Friday 8:30am-5:00pm.

The primary responsibility of this role is to answer phones in a high-volume call center, and to schedule appointments.

Responsibilities:

• Answer multiple line phone system, forwarding calls to appropriate location or handling calls personally when appointments are needed.
• Remove messages from phone system and return calls to patients as needed.
• Cancel and reschedule patients when necessary.
• Schedule appointments for patients, following office protocols for access to care.
• Document verbal conversations and information into patient record in an accurate, legible and timely manner.
• Transfer/retrieve office phones to/from answering service.
• Answer overflow of phone calls and direct appropriately.
• Process incoming telephone calls/messages based on office policy and procedure.

Compensation: $16.00 - $21.00 per hour

CCP salary ranges are designed to be competitive with room for professional and financial growth. Individual compensation is based on several factors unique to each candidate, such as work experience, qualifications, and skills. Some roles may also be eligible for overtime pay.

CCP's compensation packages go far beyond just salary. The company offers a comprehensive total rewards package that includes medical, dental, vision and life insurances, paid holidays, paid time off, retirement plan, and much more in a business casual environment!

We welcome candidates who will bring diverse intellectual, gender and ethnic perspectives to Community Care Physicians.

Community Care Physicians is an Equal Opportunity Employer.

• High school graduate or equivalent with additional education desirable.
• Minimum of one year work experience.
• Strong computer skills.
• Knowledge of medical terminology and office procedures preferred.
• Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers, and external customers.
• Ability to communicate clearly and concisely.