Patient Care & Scheduling Specialist

East River Medical Imaging, PC.; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

East River Medical Imaging, PC. in New York City seeks a capable Care Specialist to manage patient communications, scheduling, and data entry. You will verify patient information, respond to inquiries, and coordinate with physicians and staff to ensure a smooth patient experience.

The role demands courteous phone manners, attention to HIPAA, and ability to handle a high call volume with professionalism. Strong knowledge of medical terminology and bilingual abilities are a plus; prior healthcare

Qualifications

• High school diploma or some college/healthcare experience.
• Knowledge of common medical terminology.
• Prior medical experience preferred.
• Bilingualism is a strong plus.
• Excellent communication and phone etiquette.

Responsibilities

• Assist patients with scheduling and form completion.
• Explain procedures and services to patients.
• Coordinate with care providers to ensure timely appointments.
• Route calls to appropriate departments and maintain confidentiality.
• Demonstrate HIPAA-compliant data entry and communication.
• Maintain accurate patient information and prevent double bookings.
• Adapt to evolving workflow and assist team as needed.

Skills

Project management

Time management

Attention to detail

Customer service

Communication

Team collaboration

Education

High School Diploma or equivalent

2 years college experience or 2 years healthcare experience

Knowledge of medical terminology

Tools

MS Outlook

MS Word

RIS-IC

PACS

Royal solutions

Job description

East River Medical Imaging, PC. in New York City seeks a capable Care Specialist to manage patient communications, scheduling, and data entry. You will verify patient information, respond to inquiries, and coordinate with physicians and staff to ensure a smooth patient experience.

The role demands courteous phone manners, attention to HIPAA, and ability to handle a high call volume with professionalism. Strong knowledge of medical terminology and bilingual abilities are a plus; prior healthcare