Patient Experience & Scheduling Specialist

Community Care Physicians; Slingerlands (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Paid time off

Retirement plan

Job summary

Community Care Physicians’ Family Practice Slingerlands office is hiring a full-time Patient Support Specialist to join their team. This 40-hour work week runs Monday through Thursday 8:00am–4:30pm and Friday 7:00am–3:30pm.

The ideal candidate will deliver superior customer service in a medical setting. This role, formerly known as Medical Secretary, focuses on greeting patients, scheduling and handling calls while maintaining confidentiality and a professional demeanor.

Qualifications

• High school graduate or equivalent; additional education desirable.
• Previous clerical experience in a medical practice preferred.
• Strong computer skills and knowledge of medical terminology.
• Ability to maintain confidentiality and discretion.

Responsibilities

• Greeting and checking in patients when they arrive to the office.
• Process incoming telephone calls/messages based on office policy and procedure.
• Schedule appointments for patients, following office protocols for access to care.
• Schedule all follow up appointments as directed by the providers or as indicated on encounter forms.
• Obtain patient signature on the appropriate waiver(s) according to insurance requirements
• Organize and monitor the provider's daily schedule.
• Maintain timely patient flow.
• Verify patient insurance coverage/demographic information at each visit and update when necessary

Skills

Customer service

Computer skills

Interpersonal skills

Medical terminology

Education

High school diploma

Job description

Community Care Physicians’ Family Practice Slingerlands office is hiring a full-time Patient Support Specialist to join their team. This 40-hour work week runs Monday through Thursday 8:00am–4:30pm and Friday 7:00am–3:30pm.

The ideal candidate will deliver superior customer service in a medical setting. This role, formerly known as Medical Secretary, focuses on greeting patients, scheduling and handling calls while maintaining confidentiality and a professional demeanor.