Patient Support Specialist

ccpcareers; Latham (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Latham Medical Group is seeking a full-time Patient Support Specialist to join our team in New York. The role is 40 hours per week with standard weekday hours, including options for start times. You will greet patients, verify information, schedule appointments, and assist with check-in/out while maintaining accurate EMR documentation.

The position emphasizes excellent customer service, strong communication, and confidentiality, with potential for growth in a busy medical practice setting.

Qualifications

• Excellent customer service and communication skills.
• Able to multitask in a fast-paced environment.
• Maintain strictest confidentiality and discretion.
• Strong computer skills; willingness to learn new systems.

Responsibilities

• Greet and assist patients in a friendly, professional manner.
• Answer incoming calls and assist with scheduling appointments.
• Verify patient information and insurance details.
• Manage patient check-in and check-out process.
• Respond to patient questions and direct concerns appropriately.
• Maintain accurate documentation in the electronic medical record.
• Support providers and team members to ensure efficient office operations.

Skills

Customer service

Multitasking

Attention to detail

Computer skills

Confidentiality

Education

High school diploma or equivalent

Job description

Latham Medical Groupis hiring a full‑time Patient Support Specialist to join their team!

This is a 40 hour work week. The hours areMonday through Friday 8:00am-4:30pm or 8:30am-5:00pm.

Are you passionate about helping others and providing outstanding customer service?

Join our team as a Patient Support Specialist and play an important role in creating a positive experience for our patients.

Position Responsibilities include:

• Greet and assist patients in a friendly, professional manner
• Answer incoming calls and assist with scheduling appointments
• Verify patient information and insurance details
• Manage patient check in and out process
• Respond to patient questions and direct concerns appropriately
• Maintain accurate documentation in the electronic medical record
• Support providers and team members to ensure efficient office operations.
• Must have the following qualifications:
  • Excellent customer service and communication skills
  • Ability to multitask in a fast paced environment
  • Strong attention to detail and organization
  • Computer proficiency and willingness to learn new systems
  • Maintain strictest confidentiality and discretion
  • Medical office experience is preferred

Compensation: $18.00 - $24.00 per hour

CCP salary ranges are designed to be competitive with room for professional and financial growth. Individual compensation is based on several factors unique to each candidate, such as work experience, qualifications, and skills. Some roles may also be eligible for overtime pay.

CCP's compensation packages go far beyond just salary. The company offers a comprehensive total rewards package that includes medical, dental, vision and life insurances, paid holidays, paid time off, retirement plan, and much more in a business casual environment!

We welcome candidates who will bring diverse intellectual, gender and ethnic perspectives to Community Care Physicians.

Community Care Physicians is an Equal Opportunity Employer.

• High school graduate or equivalent with additional education desirable.
• Previous clerical experience in a medical practice preferred.
• Strong computer skills.
• Knowledge of medical terminology and office procedures preferred.
• Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers and external customers.
• Maintain strictest confidentiality and discretion.