Patient Experience & Scheduling Specialist

Penn Medicine, University of Pennsylvania Health System; Lansdale (Montgomery County); On-site; USD 42,000 - 52,000; Full time

Job summary

Penn Medicine in Lansdale is seeking a Patient Services Associate to support front desk operations, maintain a patient-centered focus, and assist in delivering high-quality care.

You will manage patient arrivals/departures, handle calls, schedule appointments, verify insurance, collect copays, and update EMR with accurate information. This role requires a HS diploma and at least two years of medical office or customer service experience.

Qualifications

• HS Diploma/GED (Required)
• 2+ years of Medical office experience, or relevant customer service experience (Required)
• Advanced degree may be considered in lieu of experience

Responsibilities

• Assist arrival/departure activities and check-out procedures
• Answer phones, handle patient requests, and route to appropriate staff
• Schedule appointments and update EMR with changes
• Collect copays, obtain signatures, and verify insurance information
• Maintain regulatory compliance and adapt to process changes

Skills

Customer service

Phone etiquette

Education

HS Diploma/GED

Tools

EMR

Job description

Penn Medicine in Lansdale is seeking a Patient Services Associate to support front desk operations, maintain a patient-centered focus, and assist in delivering high-quality care.

You will manage patient arrivals/departures, handle calls, schedule appointments, verify insurance, collect copays, and update EMR with accurate information. This role requires a HS diploma and at least two years of medical office or customer service experience.