Patient Experience & Scheduling Specialist

etch; Knoxville (TN); On-site; USD 21,000 - 28,000; Full time

Job summary

ETCH in Knoxville, TN is seeking a front desk receptionist to greet patients and ensure information is gathered for efficient encounters and billing outcomes. The role reports to Practice Manager/Lead and requires a friendly, organized presence.

Responsibilities include answering calls, registering patients, updating scheduling systems, handling charts, reminders, and maintaining confidentiality across all patient data. A HS diploma is required with 1–2 years in a medical office preferred.

Qualifications

• High School Diploma or GED required.
• 1–2 years in a medical office setting preferred.
• Ability to multi-task with a comforting presence.

Responsibilities

• Answers incoming calls courteously and helpfully.
• Opens and routes incoming mail promptly.
• Retrieves patient charts before visits and shares schedules.
• Registers new patients and updates scheduling system.
• Verifies and creates subscriber information in computer systems.
• Copies and retrieves medical records as requested.
• Reminds parents of appointment dates and times.
• Schedules follow-up appointments and provides forms.
• Maintains confidentiality of patient information at all times.
• Handles patient/family complaints confidentially and professionally.

Skills

Multi-tasking

Typing

Filing

Troubleshooting

Patient interaction

Education

High School Diploma/GED

Tools

Scheduling system

Job description

ETCH in Knoxville, TN is seeking a front desk receptionist to greet patients and ensure information is gathered for efficient encounters and billing outcomes. The role reports to Practice Manager/Lead and requires a friendly, organized presence.

Responsibilities include answering calls, registering patients, updating scheduling systems, handling charts, reminders, and maintaining confidentiality across all patient data. A HS diploma is required with 1–2 years in a medical office preferred.