Patient Experience & Scheduling Specialist

Savas Management Center LLC; Indio (CA); On-site; USD 60,174,000 - 65,904,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) plan

PTO

Job summary

Lifekind Health in Indio, CA seeks a full-time Patient Concierge to ensure a warm, welcoming environment for clinic patients. You will provide front desk support, verify demographics and insurance, and communicate wait times and next steps.

The role emphasizes patient experience, coordination with clinical staff, and accurate documentation to support efficient operations. Medical office exposure is preferred.

Qualifications

• High School Diploma or equivalent required.
• Experience in medical office or healthcare environments preferred.
• BLS or CPR certification nice to have.
• Knowledge of scheduling systems, EMR/EHR, and office software preferred.

Responsibilities

• Serve as the first point of contact, delivering a warm, professional, and patient-centered experience.
• Greet and check in patients efficiently while verifying demographic and insurance information.
• Provide clear communication regarding wait times, services, and next steps in the visit.
• Address patient questions, concerns, and requests in a timely and empathetic manner.
• Maintain a clean, organized, and welcoming front desk environment.
• Coordinate patient flow between front desk, clinical staff, and providers.
• Manage appointment scheduling, rescheduling, and cancellations across providers and clinics.

Skills

Customer service

Medical office experience

EMR/EHR familiarity

Education

High School Diploma or equivalent

Tools

Scheduling software

Microsoft Office

EMR/EHR systems

Job description

Lifekind Health in Indio, CA seeks a full-time Patient Concierge to ensure a warm, welcoming environment for clinic patients. You will provide front desk support, verify demographics and insurance, and communicate wait times and next steps.

The role emphasizes patient experience, coordination with clinical staff, and accurate documentation to support efficient operations. Medical office exposure is preferred.