Patient Care Concierge - Front Desk & Scheduling

Vision Innovation Partners; Johnstown (Cambria County); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive benefits

401(K)

Eye care discounts

Continuing education allowances

Career growth opportunities

PTO and holidays

Job summary

Vision Innovation Partners is seeking a friendly Patient Care Associate to join our team. You will manage the front desk, greet patients, handle check-in/check-out, and assist with scheduling while supporting billing and records management.

The role requires a high school diploma or GED and strong communication skills, with bilingual English/Spanish being a plus. Healthcare experience is preferred, and we offer training and growth opportunities.

Qualifications

• High School diploma or GED required.
• Detail-oriented with multitasking ability.
• Exceptional customer service skills.
• Strong written and verbal communication.
• Proficiency in MS Office; familiarity with EMR software a plus.
• Healthcare experience preferred but training provided.
• Bilingual English/Spanish is a plus.

Responsibilities

• Greet patients professionally, in person and on the phone.
• Handle front desk duties: check-in/check-out, scheduling.
• Coordinate provider schedules and optimize patient flow.
• Notify providers of patient arrivals.
• Answer questions and retrieve/update patient records.
• Verify and collect patient charges; assist with third‑party claims.
• Maintain office inventory and equipment.
• Provide excellent customer service.

Skills

Detail-oriented

Multitasking

Exceptional customer service

Excellent communication

Bilingual English/Spanish

Education

High School diploma or GED

Tools

MS Office

Electronic medical records (EMR) software

Job description

Vision Innovation Partners is seeking a friendly Patient Care Associate to join our team. You will manage the front desk, greet patients, handle check-in/check-out, and assist with scheduling while supporting billing and records management.

The role requires a high school diploma or GED and strong communication skills, with bilingual English/Spanish being a plus. Healthcare experience is preferred, and we offer training and growth opportunities.