Patient Experience Concierge - Front Desk & Care Liaison

Community Health Center; Clarion (IA); On-site; USD 22,000 - 30,000; Full time

Job summary

Community Health Center in Clarion, IA is seeking a Patient Experience Specialist to handle patient intake, greet visitors, and coordinate communication between patients, families, and staff. This full-time role requires a friendly, professional demeanor and the ability to multitask in a fast-paced clinical environment.

You will perform registrations, help with forms, verify insurance in the EMR, handle payments, and assist with inquiries while maintaining confidentiality.

Qualifications

• High school diploma or GED required.
• Basic computer and data entry skills required.
• Professional demeanor and strong communication skills.

Responsibilities

• Greet and direct patients as they enter the clinic.
• Perform administrative and clerical duties as needed.
• Answer inbound calls and route to the correct department.
• Investigate and direct patient inquiries or complaints.
• Make appointments and register patients accurately.
• Verify insurance and enter data in the EMR.
• Process payments and maintain a balanced cash drawer.
• Maintain patient confidentiality at all times.

Skills

Data entry

Interpersonal skills

Professional appearance

Communication skills

Education

High School Diploma or GED

Job description

Community Health Center in Clarion, IA is seeking a Patient Experience Specialist to handle patient intake, greet visitors, and coordinate communication between patients, families, and staff. This full-time role requires a friendly, professional demeanor and the ability to multitask in a fast-paced clinical environment.

You will perform registrations, help with forms, verify insurance in the EMR, handle payments, and assist with inquiries while maintaining confidentiality.