Patient Experience & Scheduling Specialist

ivyhealth; Indianapolis (IN); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Full benefits package

Generous PTO & holidays

Bonus incentives

Mentorship programs

Career development

Job summary

Ivy Rehab for Kids in Indianapolis is seeking a Patient Coordinator to support clinics by delivering world-class customer service and seamless patient experiences.

You will greet patients, schedule visits, verify insurance, handle payments, and collaborate with clinicians to ensure smooth operations. Ivy offers growth opportunities and a supportive environment focused on teamwork and compassionate care.

Qualifications

• 2+ years of administrative experience in a healthcare setting.
• Proficiency with Microsoft Office applications (Excel, Word, Outlook).
• Strong time management and multitasking in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Commitment to exceptional patient outcomes and quality of care.

Responsibilities

• Greet and check-in patients and schedule appointments.
• Answer incoming calls and verify insurance coverage.
• Obtain necessary authorizations and collect payments.
• Maintain accurate records and support clinic operations.

Skills

Healthcare admin experience

MS Office

Time management

Customer service orientation

Team collaboration

Adaptability

Willingness to learn

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Ivy Rehab for Kids in Indianapolis is seeking a Patient Coordinator to support clinics by delivering world-class customer service and seamless patient experiences.

You will greet patients, schedule visits, verify insurance, handle payments, and collaborate with clinicians to ensure smooth operations. Ivy offers growth opportunities and a supportive environment focused on teamwork and compassionate care.