Patient Experience Navigator | Scheduling, Insurance & Care

ivyhealth; Cincinnati (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Paid holidays

Bonus incentives

Job summary

Ivy Rehab for Kids in Anderson Township, OH seeks a Patient Coordinator to join our clinics. You will greet and check-in patients, schedule appointments, answer calls, verify insurance, obtain authorizations, collect payments, and process new patients while supporting a smooth clinic flow.

With 2+ years of healthcare admin experience and proficiency in MS Office, you will help deliver exceptional patient care and world-class service.

Qualifications

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Greet and check-in patients and schedule appointments.
• Answer incoming phone calls and verify insurance coverage.
• Obtain necessary authorizations and collect payments.
• Process new patients and help the clinic maintain optimal performance.

Skills

Administrative experience

Time management

Multi-tasking

Customer service

Positive attitude

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Ivy Rehab for Kids in Anderson Township, OH seeks a Patient Coordinator to join our clinics. You will greet and check-in patients, schedule appointments, answer calls, verify insurance, obtain authorizations, collect payments, and process new patients while supporting a smooth clinic flow.

With 2+ years of healthcare admin experience and proficiency in MS Office, you will help deliver exceptional patient care and world-class service.