Patient Experience Specialist

Ivy Rehab; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits package

Generous PTO

Paid holidays

Bonus incentive opportunities

Job summary

Ivy Rehab for Kids in Indianapolis, IN is seeking a Patient Coordinator to join our clinics and deliver outstanding patient care and service. The role collaborates with clinicians and staff to greet patients, schedule visits, handle phone inquiries, verify coverage, and ensure smooth daily operations.

Full-time position with a supportive team environment, opportunities for growth, and a comprehensive benefits package.

Qualifications

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Greet and check-in patients and assist with scheduling appointments.
• Answer incoming phone calls and verify insurance coverage.
• Obtain necessary authorization and collect payments.
• Process new patients and help the clinic maintain optimal performance.

Skills

Administrative experience

Microsoft Office proficiency

Time management

Customer service orientation

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Ivy Rehab for Kids in Indianapolis, IN is seeking a Patient Coordinator to join our clinics and deliver outstanding patient care and service. The role collaborates with clinicians and staff to greet patients, schedule visits, handle phone inquiries, verify coverage, and ensure smooth daily operations.

Full-time position with a supportive team environment, opportunities for growth, and a comprehensive benefits package.