Patient Access & Scheduling Specialist

Talentify; Coldwater (MI); On-site; USD 34,000 - 42,000; Full time

Job summary

Talentify is seeking a Patient Access Representative to register and pre-register patients in a clinical setting, verify insurance, collect copays, and handle financial responsibilities with accuracy. The role emphasizes compliance with HIPAA and excellent customer service in a fast-paced environment.

Responsibilities include handling scheduling, data entry, and supporting management with process improvements while maintaining high standards of patient privacy and professional conduct.

Qualifications

• High school diploma or equivalent.
• Excellent communication, customer service and interpersonal skills in a fast-paced environment.
• Ability to input and retrieve information from a computer and operate a calculator, fax machine and copier.
• Experience with computers and office applications.
• Occasional lifts up to 25 pounds.
• Strong organization and multitasking abilities.
• Proficiency in English.
• Experience in medical registration or customer service preferred.

Responsibilities

• Register/pre-register patients and schedule as needed.
• Verify insurance benefits and determine copay/coinsurance.
• Contact patients by phone for information pertaining to registration, billing, and financial responsibility.
• Assist patients with benefit questions and post payments.
• Maintain registrations with accuracy and KPI compliance.
• Review reports to meet deadlines and quantify performance.
• Maintain HIPAA privacy and confidentiality.
• Provide customer service and resolve issues with management guidance.
• Assist training of new staff as necessary.

Skills

Communication

Customer service

Interpersonal skills

Data entry

Education

High school diploma

Tools

Office software

Job description

Talentify is seeking a Patient Access Representative to register and pre-register patients in a clinical setting, verify insurance, collect copays, and handle financial responsibilities with accuracy. The role emphasizes compliance with HIPAA and excellent customer service in a fast-paced environment.

Responsibilities include handling scheduling, data entry, and supporting management with process improvements while maintaining high standards of patient privacy and professional conduct.