Patient Experience & Billing Specialist

Talentify; Sarasota (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Talentify seeks a friendly Front Desk/Patient Services associate in Sarasota, FL to greet patients, collect forms, and coordinate with care teams. You’ll verify insurance details, collect co-pays, and maintain accurate records with confidentiality.

Experience in healthcare is preferred; a high school diploma or equivalent is required. Strong communication, organizational skills, and empathy are essential to support smooth scheduling and patient satisfaction.

Qualifications

• High school diploma or equivalent required.
• 2+ years related experience preferred.
• Prior healthcare experience preferred.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner.
• Respond to patient and caregivers' inquiries compassionately and respectfully.
• Collect and process necessary forms, such as insurance details, medical histories, and consent forms.
• Collect co-pays, process payments, and verify insurance information for billing purposes.
• Communicate with patients, radiologists, or technologists regarding patient needs or appointment changes.
• Update and maintain accurate patient files, both physical and electronic, while ensuring confidentiality and compliance with HIPAA regulations.
• Answer phone calls and relay messages.
• Assist with administrative tasks including filing, faxing, and scanning documents
• Other duties as assigned.

Skills

Customer service

Communication

Active listening

Data entry

Multitasking

Teamwork

Dependability

HIPAA compliance

Conflict resolution

Attention to detail

Education

High school diploma or equivalent

2+ years related experience preferred

Tools

Job description

Talentify seeks a friendly Front Desk/Patient Services associate in Sarasota, FL to greet patients, collect forms, and coordinate with care teams. You’ll verify insurance details, collect co-pays, and maintain accurate records with confidentiality.

Experience in healthcare is preferred; a high school diploma or equivalent is required. Strong communication, organizational skills, and empathy are essential to support smooth scheduling and patient satisfaction.