Patient Experience & Scheduling Specialist

American Oncology Network, Inc.; Hot Springs (AR); On-site; USD 23,000 - 32,000; Full time

Job summary

Genesis Cancer and Blood Institute is seeking a Patient Services Specialist to provide front-end patient support, including intake, scheduling, EMR documentation, and handling financial transactions with accuracy and empathy.

You will support multiple stations across our clinics, ensure HIPAA compliance, and maintain high-quality customer service while balancing multi-site responsibilities.

Qualifications

• Minimum of one year experience in a healthcare setting
• Demonstrated customer service focus with strong attention to detail and multitasking ability
• Proficiency in handling patient data with accuracy and HIPAA awareness

Responsibilities

• Greet patients and caregivers to create a welcoming environment
• Check in patients, verify identity, and document arrival in the EMR
• Verify and update patient demographics and collect payments
• Schedule appointments, manage physician schedules, and resolve conflicts
• Relay hospital consults, messages, and urgent information to care teams
• Ensure compliance with HIPAA, billing, and records retention
• Support multi-site operations and cross-train across stations

Skills

Interpersonal skills

Communication skills

Critical thinking

Organizational skills

Multitasking

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Genesis Cancer and Blood Institute is seeking a Patient Services Specialist to provide front-end patient support, including intake, scheduling, EMR documentation, and handling financial transactions with accuracy and empathy.

You will support multiple stations across our clinics, ensure HIPAA compliance, and maintain high-quality customer service while balancing multi-site responsibilities.