Patient Access & Scheduling Specialist

Genesis HealthCare System; Zanesville (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

The Patient Access & Scheduling Associate at Genesis HealthCare System greets patients, verifies demographics and insurance data, and registers them for services. You will enter data into the patient accounting system, collect co-pays, and coordinate with scheduling to route patients to the appropriate department for care.

Critical tasks include maintaining HIPAA confidentiality, assisting patients with financial questions, and ensuring accurate, timely completion of registrations in a busy

Qualifications

• High school diploma or equivalent.
• At least 6 months in a physician office, hospital or clinic environment handling registration or payer activities.
• Excellent verbal and written communication and strong interpersonal skills.
• Accurate data entry and familiarity with insurance documentation requirements.
• Ability to maintain HIPAA confidentiality and work under changing priorities.

Responsibilities

• Greet patients and family members in a courteous manner and verify demographic and insurance information.
• Determine the type of service and direct patients to scheduling or ancillary departments.
• Enter patient information into the accounting system and obtain necessary signatures.
• Collect co-pays, co-insurances and balances at check-in and provide financial counseling as needed.
• Validate Medicare and non-Medicare cases for clinical/financial clearance.
• Coordinate with physicians and offices to obtain orders and scan documents.
• Provide information on directions, parking, transportation, and patient services as needed.
• Maintain data integrity and communicate with departments to ensure smooth patient flow.
• Adhere to Genesis policies, HIPAA and professional behavior; support a positive patient experience.

Skills

Communication skills

Interpersonal skills

Data entry accuracy

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

Patient accounting system

Data entry codes

Job description

The Patient Access & Scheduling Associate at Genesis HealthCare System greets patients, verifies demographics and insurance data, and registers them for services. You will enter data into the patient accounting system, collect co-pays, and coordinate with scheduling to route patients to the appropriate department for care.

Critical tasks include maintaining HIPAA confidentiality, assisting patients with financial questions, and ensuring accurate, timely completion of registrations in a busy