Patient Services & Scheduling Specialist

American Oncology Management Company; Hot Springs (AR); On-site; USD 23,000 - 32,000; Full time

Job summary

Genesis Cancer and Blood Institute is seeking a Patient Services Specialist to deliver front-end patient support, handle intake, scheduling, medical records, and financial transactions, while ensuring accurate documentation and outstanding customer service.

The role requires organizing patient flows across multiple stations, maintaining EMR accuracy, coordinating with physicians, and providing reliable coverage across locations as needed; strong communication and privacy compliance are essential.

Qualifications

• Strong interpersonal and communication skills with diverse populations.
• Critical thinking, problem-solving, and organizational skills.
• Ability to manage competing priorities in a fast-paced, multi-site environment.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Greet patients and caregivers, ensuring a welcoming environment and accurate check-in.
• Schedule appointments, manage physician calendars, and reschedule as needed.
• Maintain patient records in the EMR and ensure HIPAA-compliant documentation.
• Process patient payments and post co-pays; liaise with Financial Counselor as needed.
• Respond to calls and route messages within the EMR; support cross-site coverage.
• Assist with training and onboarding of new Patient Services staff.

Skills

Interpersonal skills

Communication

Critical thinking

Problem solving

Organizational skills

Multitasking

Microsoft Office

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Genesis Cancer and Blood Institute is seeking a Patient Services Specialist to deliver front-end patient support, handle intake, scheduling, medical records, and financial transactions, while ensuring accurate documentation and outstanding customer service.

The role requires organizing patient flows across multiple stations, maintaining EMR accuracy, coordinating with physicians, and providing reliable coverage across locations as needed; strong communication and privacy compliance are essential.