Patient Experience Coordinator - Scheduling & Care

Professional Physical Therapy; Town of Mamaroneck (NY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Monthly performance bonus

Medical, dental, vision insurance

Life insurance

401k

Employee assistance program

Employee discounts

Employee referral program

Paid time off (PTO)

Job summary

Professional Physical Therapy is seeking a Patient Care Coordinator to be the first point of contact for patients, delivering exceptional customer service and ensuring a positive patient experience. The role focuses on greeting patients, answering phones, and coordinating appointments within a welcoming, team-driven environment.

The candidate should have excellent interpersonal skills, attention to detail, and the ability to multitask in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent is required.
• Previous experience in a customer service or administrative role, preferably in a healthcare setting.
• Strong interpersonal and communication skills are essential.
• Attention to detail and good organizational abilities are required.

Responsibilities

• Greet patients.
• Answer phones.
• Schedule patient appointments.
• Complete new patient registration and data entry.
• Discuss insurance benefits, authorization requirements and payment responsibilities.
• Collect patient balances (copays/deductibles/coinsurance).
• Perform standard day-to-day clinical administrative responsibilities.

Skills

Interpersonal skills

Communication skills

Attention to detail

Organizational skills

Multitasking

Adaptability

Computer skills

Software learning

Education

High school diploma or equivalent

Job description

Professional Physical Therapy is seeking a Patient Care Coordinator to be the first point of contact for patients, delivering exceptional customer service and ensuring a positive patient experience. The role focuses on greeting patients, answering phones, and coordinating appointments within a welcoming, team-driven environment.

The candidate should have excellent interpersonal skills, attention to detail, and the ability to multitask in a fast-paced healthcare setting.