Patient Care Concierge & Admin Specialist

Professional Physical Therapy; New York, Northern (NY, KY); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Performance bonus

Health insurance

Dental insurance

Vision insurance

Life insurance

401k

Paid time off

Employee assistance program

Job summary

Professional PT in the Northeast is seeking a dedicated Patient Care Coordinator to be the first point of contact for patients, delivering exceptional customer service and ensuring a positive patient experience.

You will greet patients, answer phones, schedule appointments, handle registrations, discuss insurance, collect balances, and support daily administrative tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Prior experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficient in computer skills and ability to learn new software systems.

Responsibilities

• Greet patients
• Answer phones
• Schedule patient appointments
• Complete new patient registration and data entry
• Discuss insurance benefits, authorization requirements and payment responsibilities
• Collect patient balances (copay/deductible/coinsurance)
• Perform standard day-to-day clinical administrative responsibilities

Skills

Interpersonal skills

Communication skills

Multitasking

Education

High School Diploma

Tools

Office suite

Job description

Professional PT in the Northeast is seeking a dedicated Patient Care Coordinator to be the first point of contact for patients, delivering exceptional customer service and ensuring a positive patient experience.

You will greet patients, answer phones, schedule appointments, handle registrations, discuss insurance, collect balances, and support daily administrative tasks in a fast-paced environment.