Patient Care Coordinator — Front Desk & Scheduling

Professional Physical Therapy; Andover (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Monthly performance bonus

Medical, dental, vision insurance

STD/LTD

Hospitalization insurance

Accident insurance

Life insurance

401k with employer match

Employee assistance program

Employee discounts

Employee referral program

Paid time off (PTO)

Job summary

Professional PT is seeking a dedicated Patient Care Coordinator to be the first point of contact for patients, ensuring a smooth and welcoming experience. You will handle check-ins, collect copays, schedule appointments, answer inquiries, and maintain accurate patient records while supporting the administrative team in a fast-paced healthcare setting.

This role offers opportunities for growth, competitive hourly pay, and comprehensive benefits as part of a collaborative, patient-centered

Qualifications

• High school diploma or equivalent.
• Prior experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficient in computer skills and ability to learn new software systems.

Responsibilities

• Greet and check in patients, ensuring accurate and complete patient information.
• Collect copays and patient balances as needed.
• Manage appointment scheduling.
• Answer phone calls and respond to patient inquiries or direct them to the appropriate department or healthcare professional.
• Collect and update patient information.
• Assist with administrative tasks such data entry and maintaining patient records.

Skills

Customer service

Administrative support

Healthcare experience

Education

High school diploma

Job description

Professional PT is seeking a dedicated Patient Care Coordinator to be the first point of contact for patients, ensuring a smooth and welcoming experience. You will handle check-ins, collect copays, schedule appointments, answer inquiries, and maintain accurate patient records while supporting the administrative team in a fast-paced healthcare setting.

This role offers opportunities for growth, competitive hourly pay, and comprehensive benefits as part of a collaborative, patient-centered