Patient Experience Coordinator — Healthcare Admin

Professional Physical Therapy; City of Long Beach (NY); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Monthly bonus

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k plan

Employee assistance

Employee discounts

Referral program

Paid time off

Job summary

Professional PT in the Northeast is seeking a Patient Care Coordinator to be the first point of contact for patients, delivering exceptional customer service and guiding them through scheduling, registration and insurance discussions. You will help ensure a positive patient experience in a fast-paced clinical setting.

We value teamwork, integrity, and compassion, with benefits including medical/dental/vision coverage, a 401k plan, paid time off, and a monthly performance bonus.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or administrative role, healthcare setting preferred.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficient in computer skills and ability to learn new software systems.

Responsibilities

• Greet patients
• Answer phones
• Schedule patient appointments
• Complete new patient registration and data entry
• Discuss insurance benefits, authorization requirements and payment responsibilities
• Collect patient balances (copay/deductible/coinsurance)
• Perform standard day-to-day clinical administrative responsibilities

Skills

Interpersonal communication

Multitasking

Attention to detail

Organizational skills

Computer proficiency

Education

High school diploma

Tools

Computer skills

Job description

Professional PT in the Northeast is seeking a Patient Care Coordinator to be the first point of contact for patients, delivering exceptional customer service and guiding them through scheduling, registration and insurance discussions. You will help ensure a positive patient experience in a fast-paced clinical setting.

We value teamwork, integrity, and compassion, with benefits including medical/dental/vision coverage, a 401k plan, paid time off, and a monthly performance bonus.