Patient Experience & Scheduling Specialist

hhccareers; Hartford (CT); On-site; USD 38,000 - 48,000; Full time

Job summary

Hartford HealthCare is seeking a Patient Service Representative to provide professional customer service and support operational efficiency in Rehab Outpatient offices.

The role covers patient scheduling, pre-registration, registration, insurance verification, authorization, and ensuring patients are cleared for visits. Strong billing and clerical skills are essential, with bilingual abilities highly preferred.

Qualifications

• High school diploma or equivalent required; Associates' or Bachelor’s degree in a clinical or business field preferred.
• 1-2 years in medical or healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits.
• Proficiency in healthcare terminology and billing practices, experience with obtaining authorization and benefits.
• Bilingual (highly preferred).

Responsibilities

• Greets and registers arriving patients, completes registration forms and verifies insurance.
• Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter.
• Provides information to new patients prior to visit in accordance with department policies, and enters / updates patient demographics.
• Collects co-payments and office charges as needed and explains office payment billing policies to patients.
• Schedules new patient appointments, follow-up appointments, and informs patients of essential preparation requirements prior to visit (referrals, medical reports, etc.).

Skills

Bilingual

Education

High school diploma or equivalent

Associate's or Bachelor’s degree in a clinical or business field preferred

Job description

Hartford HealthCare is seeking a Patient Service Representative to provide professional customer service and support operational efficiency in Rehab Outpatient offices.

The role covers patient scheduling, pre-registration, registration, insurance verification, authorization, and ensuring patients are cleared for visits. Strong billing and clerical skills are essential, with bilingual abilities highly preferred.