Outpatient Rehab Patient Services Coordinator

Hartford HealthCare; Hartford (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Hartford HealthCare Rehabilitation Network is seeking a Patient Service Representative to deliver professional customer service, manage scheduling, and verify patient insurance for Rehab Outpatient services.

The role requires greeting patients, processing registrations, handling billing tasks, and coordinating referrals while ensuring a positive patient experience across Hartford HealthCare’s rehab network.

Qualifications

• High school diploma or equivalent; associate or bachelor's preferred.
• 1–2 years in a medical/healthcare office; knowledge of terminology, insurance authorization, and benefits.
• Bilingual skills are highly preferred.

Responsibilities

• Greets and registers arriving patients, completes registration forms and verifies insurance.
• Answers incoming calls, evaluates priority, and directs calls according to urgency.
• Provides information to new patients prior to visit and updates demographics.
• Collects co-payments and office charges; explains billing policies to patients.
• Schedules new patient and follow-up appointments; prepares essential prep requirements.

Skills

Customer service

Communication

Multitasking

Bilingual (preferred)

Education

High school diploma or equivalent

Associate or Bachelor’s degree preferred

Tools

EMR systems

Billing software

Job description

Hartford HealthCare Rehabilitation Network is seeking a Patient Service Representative to deliver professional customer service, manage scheduling, and verify patient insurance for Rehab Outpatient services.

The role requires greeting patients, processing registrations, handling billing tasks, and coordinating referrals while ensuring a positive patient experience across Hartford HealthCare’s rehab network.