Patient Services Specialist — Elevate Patient Experience

hhccareers; Norwich (CT); On-site; USD 35,000 - 52,000; Full time

Job summary

Hartford HealthCare Rehabilitation Network is seeking a Patient Service Representative to deliver professional customer service, schedule patients, verify insurance, and support billing and clerical duties. The role requires handling registrations, coordinating referrals, and ensuring patients are cleared for Rehab Outpatient visits in a fast-paced environment.

Typical qualifications include a high school diploma or equivalent, 1–2 years in a medical office, knowledge of insurance processes, and

Qualifications

• High school diploma or equivalent required; associates or bachelor's preferred.
• 1–2 years in medical/healthcare office; knowledge of healthcare terminology, insurance authorization & benefits.
• Proficiency in healthcare terminology and billing practices; experience obtaining authorization & benefits.
• Bilingual (highly preferred).

Responsibilities

• Greets and registers arriving patients, completes registration forms and verifies insurance.
• Answers incoming calls, evaluates priority, directs calls according to urgency and subject matter.
• Provides information to new patients prior to visit and enters/updates patient demographics.
• Collects co-payments and office charges; explains billing policies to patients.
• Schedules new patient appointments and informs patients of essential preparation requirements.
• Schedules follow-up appointments and completes requisition forms & pre-cert exams.
• Resolves patient/clinician issues; brings concerns to team lead or manager as necessary.
• Reconciles billing and co-pays; refers payment/insurance problems to Billing Department.
• Keeps inventory of office/clinical supplies; maintains orderly reception.
• Provides back-up support to front desk staff and supports efficient site operations.
• Collaborates with colleagues to improve processes, workflow, outcomes and patient experience.

Skills

Bilingual

Healthcare terminology

Billing practices

Insurance authorization

Education

High school diploma or equivalent

Associates' or Bachelor’s degree preferred

Job description

Hartford HealthCare Rehabilitation Network is seeking a Patient Service Representative to deliver professional customer service, schedule patients, verify insurance, and support billing and clerical duties. The role requires handling registrations, coordinating referrals, and ensuring patients are cleared for Rehab Outpatient visits in a fast-paced environment.

Typical qualifications include a high school diploma or equivalent, 1–2 years in a medical office, knowledge of insurance processes, and