Patient Access & Scheduling Specialist

Hartford HealthCare; Meriden (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Hartford HealthCare Rehabilitation Network in Meriden, CT is seeking a Patient Service Representative to ensure efficient operations and a positive patient experience.

The role handles scheduling, pre-registration, registration, insurance verification and billing tasks, requires up-to-date EMR usage and strong customer service skills. Bilingual candidates are highly preferred, and the schedule includes daytime hours with some evening/weekend shifts.

Qualifications

• High school diploma or equivalent required.
• 1-2 years in a medical or healthcare office setting.
• Experience with insurance verification and billing preferred.
• Bilingual ability is highly preferred.

Responsibilities

• Greet and register patients; verify insurance and complete forms.
• Answer calls, prioritize requests, and route to appropriate staff.
• Provide information to new patients and update demographics.
• Collect co-payments and explain billing policies.

Skills

Customer service

Scheduling

Insurance verification

Billing

Education

High school diploma or equivalent

Tools

Electronic Medical Record (EMR)

Epic EMR

Job description

Hartford HealthCare Rehabilitation Network in Meriden, CT is seeking a Patient Service Representative to ensure efficient operations and a positive patient experience.

The role handles scheduling, pre-registration, registration, insurance verification and billing tasks, requires up-to-date EMR usage and strong customer service skills. Bilingual candidates are highly preferred, and the schedule includes daytime hours with some evening/weekend shifts.