Patient Service Specialist - Scheduling & Registration

hhccareers; Bristol (CT); On-site; USD 22,000 - 33,000; Full time

Job summary

Hartford HealthCare Rehabilitation Network is seeking a Patient Service Representative to deliver professional customer service, manage patient scheduling, pre-registration, and registration, and ensure seamless insurance verification and authorization for Rehab Outpatient visits.

Responsibilities include greeting patients, collecting co-pays, scheduling appointments, handling referrals and pre-cert exams, and supporting office staff.

Qualifications

• Greets and registers arriving patients; verifies insurance.
• Answers incoming calls; assesses priority and directs calls.

Responsibilities

• Greets and registers arriving patients, completes registration forms and verifies insurance.
• Collects co-pays and office charges and explains billing policies to patients.
• Schedules new patient appointments and manages referrals/pre-cert exams.
• Supports office staff and helps improve patient experience across the site.

Skills

Bilingual

Healthcare terminology

Insurance authorization

Education

High school diploma or equivalent

Associates or Bachelor's degree in a clinical or business field preferred

Tools

EMR system

Billing software

Job description

Hartford HealthCare Rehabilitation Network is seeking a Patient Service Representative to deliver professional customer service, manage patient scheduling, pre-registration, and registration, and ensure seamless insurance verification and authorization for Rehab Outpatient visits.

Responsibilities include greeting patients, collecting co-pays, scheduling appointments, handling referrals and pre-cert exams, and supporting office staff.