Patient Access & Scheduling Specialist

hhccareers; Plainville (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

Hartford HealthCare Rehabilitation Network is seeking a Patient Service Representative to provide professional customer service, manage patient scheduling, pre-registration, and registration, verify insurance, and ensure patients are cleared for Rehab Outpatient visits. The role also supports billing, uses the EMR to schedule, collect co-pays, coordinate referrals, and assist with office duties.

A high school diploma is required; 1-2 years in a medical office is preferred; bilingual abilities

Qualifications

• High school diploma or equivalent required.
• 1-2 years in medical or healthcare office environment preferred.
• Knowledge of healthcare terminology, insurance verification, and billing practices helpful.

Responsibilities

• Greets and registers arriving patients, completes registration forms and verifies insurance.
• Answers incoming calls, evaluates priority, and directs calls according to urgency.
• Provides information to new patients prior to visit and updates patient demographics.
• Collects co-payments and office charges, explains billing policies to patients.
• Schedules new patient appointments and informs patients of essential preparation requirements.
• Schedules follow-up appointments and completes necessary forms and pre-cert exams.
• Resolves patient/clinician issues, escalating to team lead as needed.
• Reconciles billing and co-pays; refers issues to Billing Department.

Skills

Customer service

Scheduling

Verbal communication

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Associates' or Bachelor's degree in clinical or business field preferred

Tools

EMR systems

Job description

Hartford HealthCare Rehabilitation Network is seeking a Patient Service Representative to provide professional customer service, manage patient scheduling, pre-registration, and registration, verify insurance, and ensure patients are cleared for Rehab Outpatient visits. The role also supports billing, uses the EMR to schedule, collect co-pays, coordinate referrals, and assist with office duties.

A high school diploma is required; 1-2 years in a medical office is preferred; bilingual abilities