Patient Experience & Scheduling Specialist

Summit Health; Short Hills (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

Summit Health is seeking a friendly, detail-oriented Patient Service/Receptionist to greet visitors, manage registrations and schedule appointments in our New Jersey offices. You will handle billing, verify insurance, and support clinical staff with efficient patient flow.

The ideal candidate has strong customer service, English communication skills, and experience with EHR/Practice Management systems, plus the ability to multitask in a fast-paced medical office.

Qualifications

• High School Diploma or GED required. Associate Degree preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs calls, takes messages and delivers to the appropriate individual.
• Informs patients of delay in physician schedules and assists with patient comfort.
• Posts self pay charges, collects payments, and provides receipts; reconciles daily payments.
• Opens and closes batches, reconciles collections, prepares deposits and documents corrections.
• Scans insurance cards, processes insurance verifications, and updates patient accounts.
• Schedules appointments accurately according to department guidelines; uses waitlist when applicable.
• Schedules and enters orders for diagnostic tests and procedures; follows workflows.
• Works with Patient Care Resources and clinical staff for pre-authorizations.
• Completes referrals and enters into the appropriate system.
• Communicates problems or issues to the Office Supervisor/Manager promptly.

Skills

Customer service

English communication

Multitasking

Organizational skills

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR system

Practice Management System

Windows OS

Job description

Summit Health is seeking a friendly, detail-oriented Patient Service/Receptionist to greet visitors, manage registrations and schedule appointments in our New Jersey offices. You will handle billing, verify insurance, and support clinical staff with efficient patient flow.

The ideal candidate has strong customer service, English communication skills, and experience with EHR/Practice Management systems, plus the ability to multitask in a fast-paced medical office.