Part-Time Patient Experience Associate

Prevea Health Services, Inc.; Appleton (WI); On-site; USD 21,000 - 30,000; Part time

Job summary

Prevea Health Services, Inc. is seeking a Part-Time Patient Service Representative (PSR) for Grand Chute & Appleton, WI.

The role involves welcoming, registering, and scheduling patients, acting as a liaison between patients and medical staff, and creating a positive first impression in person, over the phone, or via MyPrevea. The PSR will rotate between Grand Chute and Appleton locations, work approximately 24 hours per week, and be eligible for benefits.

Qualifications

• 1-3 years experience in customer service, insurance and/or healthcare setting preferred
• High School Diploma and/or GED Required
• Display proficient telephone and computer skills with clear and professional speaking abilities

Responsibilities

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints & messages to appropriate parties.
• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues
• Schedule and confirm patient appointments.
• Provide accurate daily batch and/or deposits to appropriate staff for processing.

Skills

Telephone skills

Customer service

Active listening

Multi-tasking

Interpersonal skills

Typing accuracy

Education

High School Diploma or GED

Job description

Prevea Health Services, Inc. is seeking a Part-Time Patient Service Representative (PSR) for Grand Chute & Appleton, WI.

The role involves welcoming, registering, and scheduling patients, acting as a liaison between patients and medical staff, and creating a positive first impression in person, over the phone, or via MyPrevea. The PSR will rotate between Grand Chute and Appleton locations, work approximately 24 hours per week, and be eligible for benefits.