Patient Experience & Scheduling Specialist

Brigham & Women's Physicians Organization; Foxborough (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

403(b) retirement plan

Tuition reimbursement

MBTA pass discount

Job summary

Brigham and Women's Physicians Organization, Inc. is seeking an on-site administrative professional to be the welcoming first point of contact for patients at the Foxborough location.

You will support every step of the patient visit—from scheduling and check-in to check-out—while handling messages, records, and billing tasks. The role requires 2–3 years of office experience (healthcare preferred), proficiency with Microsoft Office, and strong communication and time-management skills.

Qualifications

• Education: High School Diploma or equivalent required.
• 2-3 years of office experience preferred in healthcare setting.
• Proficient in Microsoft Office Suite; strong communication and organizational skills.

Responsibilities

• Greet and assist patients in person and by phone, answering routine inquiries.
• Schedule appointments and maintain accurate records; handle surgical scheduling and changes as experience allows.
• Handle messages for prior authorizations, provider questions, prescriptions, and test results.
• Request medical records and lab results; process billing forms and scan documents into Epic.
• Accept co-payments as needed and support daily office operations.
• Serve as an Epic Super User for scheduling, registration, and billing, and help train others (Epic training provided).

Skills

Microsoft Office

Phone handling

Verbal & written communication

Time management

Organizational skills

Education

High School Diploma or equivalent

Tools

Epic

Job description

Brigham and Women's Physicians Organization, Inc. is seeking an on-site administrative professional to be the welcoming first point of contact for patients at the Foxborough location.

You will support every step of the patient visit—from scheduling and check-in to check-out—while handling messages, records, and billing tasks. The role requires 2–3 years of office experience (healthcare preferred), proficiency with Microsoft Office, and strong communication and time-management skills.