Patient Experience & Scheduling Specialist

American Oncology Network, Inc.; Fort Wayne (IN); On-site; USD 24,000 - 36,000; Full time

Job summary

American Oncology Network, Inc. is seeking a Patient Services Specialist in Fort Wayne to deliver high-quality front-end patient support. You will manage intake, scheduling, medical records, and financial transactions with a focus on accuracy and customer service.

The role requires at least one year in healthcare, strong communication, and multitasking abilities in a fast-paced environment across multiple clinic stations. Training provided.

Qualifications

• High School Diploma required; associates degree preferred.
• Minimum of one year in a healthcare setting; physician office experience preferred.
• Demonstrated customer service focus with attention to detail.

Responsibilities

• Greet patients and verify identity; document arrival status in EMR.
• Schedule appointments, update physician schedules, and manage referrals.
• Maintain patient charts in EMR and billing systems; process documents.
• Collect and post patient payments; balance cash drawers per policy.
• Respond to calls and relay information to care teams; ensure HIPAA compliance.
• Provide cross-site coverage and support across Patient Services stations.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Customer service

Microsoft Office (Word, Excel, Outlook

Education

High School Diploma

Associates degree preferred

Tools

MS Office

Job description

American Oncology Network, Inc. is seeking a Patient Services Specialist in Fort Wayne to deliver high-quality front-end patient support. You will manage intake, scheduling, medical records, and financial transactions with a focus on accuracy and customer service.

The role requires at least one year in healthcare, strong communication, and multitasking abilities in a fast-paced environment across multiple clinic stations. Training provided.