Patient Experience & Scheduling Coordinator

American Oncology Network; Indianapolis (IN); On-site; USD 24,000 - 36,000; Full time

Job summary

American Oncology Network seeks a Patient Services Specialist for Hematology Oncology of Indiana in Indianapolis to deliver front-end patient support, manage patient intake, scheduling, medical records, and financial transactions with precise documentation.

The role emphasizes exceptional customer service, accuracy, and ability to multitask across locations while adhering to clinic policies and HIPAA requirements.

Qualifications

• Healthcare setting experience preferred.
• Strong attention to detail and multitasking.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Greet patients and verify identity; document arrival status in EMR.
• Schedule and manage patient appointments and coordinate physician requests.
• Maintain patient charts in EMR and ensure accurate documentation.
• Collect and post patient payments; notify Financial Counselor for payment issues.
• Ensure HIPAA compliance and handle record requests.

Skills

Interpersonal skills

Communication

Customer service

Multitasking

MS Office

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

American Oncology Network seeks a Patient Services Specialist for Hematology Oncology of Indiana in Indianapolis to deliver front-end patient support, manage patient intake, scheduling, medical records, and financial transactions with precise documentation.

The role emphasizes exceptional customer service, accuracy, and ability to multitask across locations while adhering to clinic policies and HIPAA requirements.