Patient Access & Scheduling Specialist

American Oncology Network, Inc.; Northern (KY); Hybrid; USD 44,700,000 - 76,162,000; Full time

Job summary

Hematology & Oncology Associates of Fredericksburg is seeking a Patient Services Specialist to provide frontline patient support, manage intake, scheduling, and medical records with accurate documentation and friendly service.

Responsibilities include greeting patients, verifying identity, updating demographics, collecting payments, coordinating appointments, maintaining EMR, and supporting multiple stations across locations as needed.

Qualifications

• High School Diploma required; associate degree preferred.
• Minimum of 1 year experience in a healthcare setting; physician office experience preferred.
• Demonstrated customer service focus with strong attention to detail and multitasking ability.

Responsibilities

• Greet patients and caregivers, check in, verify identity, and document arrival status in the EMR.
• Schedule and manage patient appointments, adjust physician schedules, and reschedule as needed.
• Maintain patient charts and medical records, adhering to HIPAA and privacy requirements.
• Collect and post payments, balance cash drawers, and assist with daily reconciliation.
• Provide cross-site support across stations and locations as needed.

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Hematology & Oncology Associates of Fredericksburg is seeking a Patient Services Specialist to provide frontline patient support, manage intake, scheduling, and medical records with accurate documentation and friendly service.

Responsibilities include greeting patients, verifying identity, updating demographics, collecting payments, coordinating appointments, maintaining EMR, and supporting multiple stations across locations as needed.