Front Desk Patient Services & Scheduling Specialist

Fwmoh; Fort Wayne (IN); On-site; USD 24,000 - 36,000; Full time

Job summary

Fort Wayne Medical Oncology and Hematology is seeking a Patient Services Specialist to provide front-end patient support, including intake, scheduling, and financial transactions. The role emphasizes accurate documentation and excellent customer service across multiple stations.

Experience in a healthcare setting is preferred, with strong interpersonal and multitasking skills essential for success. The position requires a High School Diploma with an Associate degree preferred, and may involve

Qualifications

• High School Diploma required; an Associate degree is preferred.
• Minimum of one year in a healthcare setting; physician office experience is preferred.
• Strong customer service focus with attention to detail and multitasking ability.

Responsibilities

• Greet patients professionally and verify identity; check in according to policy.
• Schedule and manage patient appointments; coordinate with physicians and staff.
• Maintain patient records in EMR; process forms and medical history documentation.
• Collect and post patient payments; balance cash drawers and assist with billing procedures.
• Provide coverage across stations as needed and support training for new staff.

Skills

Customer service

Interpersonal communication

Multitasking

Organizational skills

Teamwork

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Fort Wayne Medical Oncology and Hematology is seeking a Patient Services Specialist to provide front-end patient support, including intake, scheduling, and financial transactions. The role emphasizes accurate documentation and excellent customer service across multiple stations.

Experience in a healthcare setting is preferred, with strong interpersonal and multitasking skills essential for success. The position requires a High School Diploma with an Associate degree preferred, and may involve