Patient Experience & Scheduling Specialist

Summit Health Management; Fair Lawn (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401k savings plan

Job summary

VillageMD is seeking a Patient Service Representative to support multifaceted front-desk duties at clinics in Clifton, Fair Lawn, Montclair, Glen Ridge, and Nutley. You will greet patients, manage registrations, verify insurance, handle payments, and coordinate appointments with a focus on friendly, efficient service.

Typical duties include reconciling daily payments, updating patient records, and guiding patients through the check-in process while maintaining strong communication with clinical

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required.
• Previous experience with Standard Office Technology in a Window based environment preferred.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.
• Travel: Ability to commute to satellite offices as needed.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Informs patients of delay in physician schedules, assists with patient comfort while delayed.
• Posts all self pay charges, collects payments, and provides patient with receipt.
• Accurately reconciles daily payments.
• Reconciles billing slips to daily schedule.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account.
• Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable.
• Confirms future appointments as needed.
• Review Eligibility and Phone report.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
• Completes referrals according to departmental guidelines and properly enters into the appropriate system.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.

Skills

Customer service

Communication skills

English fluency

Telephone etiquette

Multitasking

Education

High School Diploma or GED

Tools

EHR

Practice Management System

Job description

VillageMD is seeking a Patient Service Representative to support multifaceted front-desk duties at clinics in Clifton, Fair Lawn, Montclair, Glen Ridge, and Nutley. You will greet patients, manage registrations, verify insurance, handle payments, and coordinate appointments with a focus on friendly, efficient service.

Typical duties include reconciling daily payments, updating patient records, and guiding patients through the check-in process while maintaining strong communication with clinical