Patient Engagement Associate / Specialty Practices

Penn Medicine; East Petersburg (Lancaster County); On-site; USD 32,000 - 46,000; Full time

Job summary

Penn Medicine is seeking a Patient Engagement Associate to provide patient-centric service through phone, chat, and other channels for its Specialty Practices. You will handle registration, scheduling, referrals, and clinical communications, learning multiple protocols with empathy and professionalism.

The role emphasizes collaboration, attention to productivity, and alignment with Penn Medicine Core Values in a dynamic, patient-focused environment.

Qualifications

• HS diploma or GED required.
• 1+ years of customer service, clerical, or healthcare experience preferred; 3 years preferred.
• Experience using EMR/CRM systems required; EPIC schedgistration training/tests required.
• Associate of Arts or Science

Responsibilities

• Provide patient-centric customer service via phone, chat and omni-channel platforms.
• Assist with registration, appointment scheduling, referrals, and other clinical communications.
• Demonstrate Penn Medicine Core Values and a patient-centric attitude in a collaborative team setting.

Skills

Customer service

Empathy

Education

High School Diploma or GED

Associate degree (Arts or Sciences)

Tools

EMR/CRM systems

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary:Specialty Practices

• The Patient Engagement Associate is a contact center-based customer service position supporting Penn Medicine practices, affiliated physicians, and other program services. The position delivers patient-centric Customer Service to those seeking medical care from Penn Medicine. This role will engage directly with patients via phone, chat and other omni-channel platforms. Specific tasks may include registration, appointment scheduling, responding to marketing campaigns, referral navigation, and other clinical communications. The position requires superior customer service skills with a focus on productivity to satisfy the financial and operational targets of Penn Medicine. This position requires the agent to learn and execute several protocols. The Patient Engagement Associate must display human qualities of empathy, compassion, kindness, and patience. The position must exemplify Penn Medicine Core Values and exhibit solid Customer Service skills, a patient-centric attitude, a collaborative team spirit, and the ability to think critically and quickly.

Responsibilities:

Credentials:

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• 1+ years of customer service, clerical, or healthcare-related experience preferred. 3 years of experience preferred. Experience using EMR/CRM systems required. Must successfully complete/pass EPIC schedgistration training/tests required.
• Associate of Arts or Science

We believe that the best care for our patients starts with the best care for our employees. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.