Patient Experience & Scheduling Specialist

Michigan State University; East Lansing (MI); On-site; USD 35,000 - 42,000; Full time

Job summary

Michigan State University is seeking an Administrative Assistant to support a clinic or medical office. The role involves greeting patients, scheduling appointments, maintaining records and accounts, and verifying insurance eligibility to ensure timely payment for services.

Typical responsibilities include registering patients, updating demographics, facilitating patient flow, preparing materials, and documenting in the electronic medical record.

Qualifications

• Knowledge of medical terminology and patient scheduling processes.
• Experience with scheduling appointments and screening in a medical office.
• Familiarity with a multi-line phone system and patient communications.
• Ability to collect and verify patient information and financial data.

Responsibilities

• Greet and assist patients; schedule appointments and manage check-in/check-out.
• Verify patient insurance eligibility and capture demographics for records.
• Maintain patient records in the electronic medical record system and handle referrals.
• Explain policies, collect and process payments, and update patient information.

Skills

Medical terminology

Scheduling

Phone system

Records management

Education

High school diploma

Tools

Computerized information system

Job description

Michigan State University is seeking an Administrative Assistant to support a clinic or medical office. The role involves greeting patients, scheduling appointments, maintaining records and accounts, and verifying insurance eligibility to ensure timely payment for services.

Typical responsibilities include registering patients, updating demographics, facilitating patient flow, preparing materials, and documenting in the electronic medical record.