Patient Care & Scheduling Specialist

HearingLife; Lorton (VA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Work-Life balance

Medical Dental Vision

401K Match

Maternity Leave

Disability Coverage

Life Insurance

Pet Insurance

Discounted Hearing Aids

Daycare FSA

Career Growth

Job summary

HearingLife in Lorton, VA seeks a Patient Care Coordinator to be the face of our retail clinics nationwide, delivering friendly, patient-centered service and supporting clinic revenue goals.

You will manage intake, schedule appointments, handle insurance verification, and maintain HIPAA compliance while coordinating supplies and payments in a fast-paced environment. Join a team focused on accessible hearing health.

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum 1–2 years in customer service, administrative, or healthcare-related role.
• Excellent communication and organizational abilities.
• Proficient with scheduling software and EMR systems.

Responsibilities

• Welcome all patients and maintain high level of customer service
• Inbound and outbound phone calls, 50-75 per day
• Schedule & confirm all patient appointments
• PPI intake and processing
• Collect and verify medical insurance information for patients
• Ordering and receiving office supplies
• Payment processing
• Hearing Aid supplies inventory management
• Maintain office cleanliness
• Uphold and maintain all HIPPA standards

Skills

Interpersonal skills

Verbal & written communication

Organization

Time management

Tech-savvy scheduling/EMR

Education

High school diploma or GED

College degree preferred

Job description

HearingLife in Lorton, VA seeks a Patient Care Coordinator to be the face of our retail clinics nationwide, delivering friendly, patient-centered service and supporting clinic revenue goals.

You will manage intake, schedule appointments, handle insurance verification, and maintain HIPAA compliance while coordinating supplies and payments in a fast-paced environment. Join a team focused on accessible hearing health.