Patient Experience & Scheduling Specialist

American Oncology Management Company; Corpus Christi (TX); On-site; USD 21,000 - 37,000; Full time

Job summary

Oncology Consultants in Corpus Christi is seeking a Patient Services Specialist to manage front-end patient support, including intake, scheduling, and medical records. The role emphasizes accuracy, customer service, and coordination with physicians and billing staff.

The PSS will greet patients, verify identities, handle payments, and document in the EMR while ensuring HIPAA compliance and quality service across multiple clinics.

Qualifications

• Minimum of one year experience in a healthcare setting; physician office preferred
• Demonstrated customer service focus with strong attention to detail and multitasking ability
• Strong interpersonal and communication skills with diverse populations
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

Responsibilities

• Greet patients and caregivers professionally to create a welcoming environment
• Check in patients, verify identity, and document arrivals in the EMR
• Schedule and manage patient appointments and coordinate with physicians
• Process payments, receipts, and communicate with Financial Counselors when needed
• Maintain patient records and ensure HIPAA-compliant documentation

Skills

Interpersonal skills

Communication skills

Critical thinking

Multitasking

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Oncology Consultants in Corpus Christi is seeking a Patient Services Specialist to manage front-end patient support, including intake, scheduling, and medical records. The role emphasizes accuracy, customer service, and coordination with physicians and billing staff.

The PSS will greet patients, verify identities, handle payments, and document in the EMR while ensuring HIPAA compliance and quality service across multiple clinics.