Patient Access & Registration Expert

Jobtailor; Concord (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in Concord, NC is seeking a detail-oriented Patient Access Clerk to support registration and insurance verification within the EHR workflow. You will handle patient check-in, collect demographic and payment information, and ensure HIPAA compliance while delivering excellent service.

Responsibilities include greeting patients, navigating insurance questions, scheduling, and coordinating with physicians and billing staff.

Qualifications

• High School Graduate
• Flexibility to cover Monday–Friday shifts 6:30am–6:00pm and Saturdays when needed
• Ability to work in a high-stress area independently, multitask, and manage interruptions
• Strong attention to detail and accuracy
• Excellent customer service and service recovery skills
• Knowledge of HIPAA and patient privacy
• Basic medical and insurance terminology knowledge
• Knowledge of Medicare, Medicaid, managed care, and commercial payers
• Notary training may be required as appropriate

Responsibilities

• Create the initial electronic health record and prevent duplicate medical records
• Positively identify patients before care delivery in compliance with accrediting-body mandates
• Check in and register patients
• Obtain and verify demographic, guarantor, and insurance information
• Discuss and collect co-pays and other out-of-pocket responsibilities
• Maintain confidentiality of patient information per HIPAA
• Recognize insurance plans and explain financial responsibility
• Refer patients to Financial Advocates when appropriate
• Enforce rules and forms for HIPAA/EMTALA/consent and Medicare notices
• Schedule appointments and coordinate cancellations, reschedules, wait-list, and recalls
• Provide information about test prep, arrival times, and guidelines
• Greet patients and visitors and provide excellent customer service
• Answer and screen telephone calls and take messages
• Assist with transportation, directions, wheelchairs, and interpreter services
• Monitor and work EHR work queues
• Respond to routine requests and emergencies in clerical areas
• Escort patients to units as necessary
• Perform other related duties as required

Skills

HIPAA Compliance

Patient Registration

Insurance Verification

Customer Service Skills

Multitasking Ability

Attention to Detail

Problem-Solving Skills

Interpersonal Skills

Organizational Skills

Independent Thinking

Education

High School Graduate

Tools

EPIC

Microsoft Office

Insurance Verification Tools

Email

Internet Browsers

Job description

Jobtailor in Concord, NC is seeking a detail-oriented Patient Access Clerk to support registration and insurance verification within the EHR workflow. You will handle patient check-in, collect demographic and payment information, and ensure HIPAA compliance while delivering excellent service.

Responsibilities include greeting patients, navigating insurance questions, scheduling, and coordinating with physicians and billing staff.