Patient Experience & Scheduling Specialist

Northeastern University; Boston (MA); On-site; USD 32,000 - 44,000; Full time

Job summary

Northeastern University in Boston, MA is seeking a Patient Service Specialist to perform reception, registration, scheduling, and data entry for patients in a fast-paced health center environment. You will handle high-volume phone calls, coordinate with clinical staff, and assist with patient requests in person or via electronic messaging systems.

The role requires strong customer service, accuracy with medical records, and sensitivity to diverse student populations, including BIPOC, LGBTQ and

Qualifications

• Two years of related office experience, preferably in a university health center or similar setting.

Responsibilities

• Reception, registration, and scheduling of patients in person and by phone.
• Data entry: enter patient information and immunization records into the electronic medical record.
• Communicate with clinical providers about patient requests, concerns, and services (in person or via electronic messaging).
• Respond to questions/requests received via email and manage release of medical records.

Skills

Customer service

Communication

Data entry

Multitasking

Diversity sensitivity

Education

High school diploma or GED

Tools

ECW (EClinicalWorks)

Five9

Windows OS

Job description

Northeastern University in Boston, MA is seeking a Patient Service Specialist to perform reception, registration, scheduling, and data entry for patients in a fast-paced health center environment. You will handle high-volume phone calls, coordinate with clinical staff, and assist with patient requests in person or via electronic messaging systems.

The role requires strong customer service, accuracy with medical records, and sensitivity to diverse student populations, including BIPOC, LGBTQ and