Patient Service Specialist

Northeastern University; Boston (MA); On-site; USD 32,000 - 44,000; Full time

Job summary

Northeastern University in Boston, MA is seeking a Patient Service Specialist to perform reception, registration, scheduling, and data entry for patients in a fast-paced health center environment. You will handle high-volume phone calls, coordinate with clinical staff, and assist with patient requests in person or via electronic messaging systems.

The role requires strong customer service, accuracy with medical records, and sensitivity to diverse student populations, including BIPOC, LGBTQ and

Qualifications

• Two years of related office experience, preferably in a university health center or similar setting.

Responsibilities

• Reception, registration, and scheduling of patients in person and by phone.
• Data entry: enter patient information and immunization records into the electronic medical record.
• Communicate with clinical providers about patient requests, concerns, and services (in person or via electronic messaging).
• Respond to questions/requests received via email and manage release of medical records.

Skills

Customer service

Communication

Data entry

Multitasking

Diversity sensitivity

Education

High school diploma or GED

Tools

ECW (EClinicalWorks)

Five9

Windows OS

Job description

Patient Service Specialist

About the Opportunity

Job Summary

Reporting to the Patient Care and Operations Manager, the PatientService Specialist performs an array of administrative duties usingspecific knowledge of medical terminology and hospital, clinic, orlaboratory procedures. Duties will include reception, registration,and scheduling of patients; answering a high volume of phone calls;working with clinical providers regarding patient requests,concerns, and services in person and/or by means of an electronicmessaging system; data entry; and other health center-relatedcorrespondence.

This is a 40-hour-a-week position that includes one late night aweek.

Minimum Qualifications

• Professional, diplomatic, reliable, personable, and consistentcustomer service skills.
• Proficiency in using Windows-based personal computerworkstations, sufficient to demonstrate proficiency in severalcomputer-based applications after training. This includes EClinicalWorks (ECW), Five9, and other software.
• Ability to process phone and in-person inquiries in a fast-paced environment.
• Ability to provide clear, consistent, and accurate detailedinformation regarding University Health and CounselingServices.
• Must work exceptionally well with students identifying as BIPOC(Black, Indigenous, and People of Color), LGBTQ students,international students, and other under-represented students andcommunities on campus.
• Knowledge and skills required for this position are oftenobtained with at least two years of related office experience,preferably in a university/college health center or an applicablecustomer service setting and a high school diploma or GED.

Key Responsibilities & Accountabilities

• Reception, registration, and scheduling of patients bothin-person and over the telephone.
• Data entry: Review student immunization records, verifycompliance, and enter information into the electronic medicalrecord. Review and respond to correspondence. Interview patients tocomplete documents, case histories, and forms such as intake andinsurance forms. Compiles and records medical charts, reports, andcorrespondence using a computer and various software programs.Transmits correspondence and medical records by mail, email, orfax.
• Communicate with clinical providers regarding patient requests,concerns, and services in person and/or by means of an electronicmessaging system.
• Correspondence: Manage and respond to questions/requestsreceived via email, process requests for release of medicalrecords, etc.

Position Type

Student Services

Additional Information

Northeastern considers factors such as candidate workexperience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefiteligible employees. This includes medical, vision, dental, paidtime off, tuition assistance, wellness & life, retirement- aswell as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ formore information.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion,color, national origin, age, sex, sexual orientation, disabilitystatus, or any other characteristic protected by applicablelaw.

Compensation Grade/Pay Type:

106H

Expected Hiring Range:

$23.37 - $32.14

With the pay range(s) shown above, the starting salary will dependon several factors, which may include your education, experience,location, knowledge and expertise, and skills as well as a paycomparison to similarly-situated employees already in the role.Salary ranges are reviewed regularly and are subject tochange.